Hi David,
I apologize for the extensive delay in response.
We just spoke on the phone and you had pointed out to me that you had posted back and I had not replied.
For some reason your posting wasn't marked for needing reply.
The issue you are having is due to a bad disc. I will be sending you out a replacement today. You should receive by the end of the week.
Please make sure you discard the disc you currently have so you don't mix them up.
-Michael Bogannam
Technical Support Rep.
