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Digital Charts/ChartKits & FreeBoatingCharts.com: General: ChartKit Discussion: Invalid Product ID???








      James Morganstern
Original Message
(Posted Feb 14, 2008 7:16 PM)
reply


   
Brand new Companion CD for the chartkit I just purchased from West Marine (approx. 5 miles from Maptech's HQ). I obtained the installation ID and Activation Code from the website, because the install kept giving me "invalid product i.d." message, without any further information.

Whether I try to do an internet-connected or disconnected install, I get the same message "invalid product i.d.". No option for obtaining help or further clarification. Great initial experience with this product.

Anyone have any ideas?








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      Justine Baldwin
RE: Invalid Product ID???
(msg #1: Posted Feb 15, 2008 11:07 AM)


   
Hi James,

What is the title and edition printed on the Companion CD? What are the first nine characters of your product ID? I am thinking the product ID packaged with your CD is not correct. It may be a number for a different region or edition.



-Justine Baldwin
Technical Support Specialist



 


      James Morganstern
RE(2): Invalid Product ID???
(msg #1.1: Posted Feb 15, 2008 12:14 PM)


   
cape cod & cape ann v5.06, region 240. edition 2. cce-121-2hn.

someone from registration support (Heather) gave me a new # to try which I will shortly. if there was a packaging problem on your end you may want to contact the west marine in seabrook because that is where I purchased it.

will let you know if the new code does not work.


 


      James Morganstern
RE(3): Invalid Product ID???
(msg #1.1.1: Posted Feb 15, 2008 12:19 PM)


   
Justin: the new number Heather provided me does not work either. HELP. Thanks.


 


      Justine Baldwin
RE(4): Invalid Product ID???
(msg #1.1.1.1: Posted Feb 15, 2008 4:16 PM)


   
James,

Heather showed me the e-mail string back and forth between you and her and Michael. The ID that Michael gave you worked. The one that Heather provided was the same format, for the same region and edition, so should have worked also.


-Justine Baldwin
Technical Support Specialist



 


      Edward Ferris
RE: Invalid Product ID???
(msg #2: Posted Apr 5, 2008 12:38 PM)


   
Was there ever a solution to this? I bought the Cape Cod to Cape Ann Chartbook from West Marine in Peabody last weekend, and I am also unable to install it for the same reason (Invalid Product ID). I've already sent an e-mail to MapTech Support concerning this issue, but I figured if I replied to this I might get an answer faster.

Ed Ferris


 


      michael bogannam
RE(2): Invalid Product ID???
(msg #2.1: Posted Apr 14, 2008 9:06 AM)


   
Hi Ed,

There was an issue with some of these Reg 240 Water Proof Book Companion CDs getting sent out with the wrong jacket, and in turn providing an inappropriate Product ID.

Has your email been responded to? and were you issued a correct ID?

For "Cape Code - Cape Ann", your ID should begin as CCE-240-2HN-.....

(btw, CCE-121-2HN-..... should have been for "San Francisco Bay and the Delta.")

-Michael Bogannam
Technical Support Rep.


 


      Edward Ferris
RE(3): Invalid Product ID???
(msg #2.1.1: Posted Apr 24, 2008 9:47 PM)


   
Hi Michael,

Thanks for the reply. No, nobody has responded to me by email. I;ve sent two emails now, the last being two weeks ago. I thought the ID CCE-121-2HN was strange because I also bought the charts from Cape Ann to Portland Maine. This has a product ID starting with CCE-230, and that installed ok. How should I get the correct ID? Should I call the support number?

Ed Ferris


 


      Edward Ferris
RE(4): Invalid Product ID???
(msg #2.1.1.1: Posted Apr 25, 2008 10:20 PM)


   
I ended up calling customer support. They gave me a new product id.

Ed Ferris


 


      James Bachman
RE(5): Invalid Product ID???
(msg #2.1.1.1.1: Posted Jun 7, 2008 12:12 PM)


   
Same problem here. My Product ID started with CCE-121-2HN... which gave me the invalid Product ID message. I tried CCD-240-2HN... but still got the invalid message. I purchased the Cape Cod to Cape Ann Waterproof Chartbook and Companion CD Region 240 Edition 2 at West Marine in Dedham MA.

Frustrated....


 


      James Bachman
RE(6): Invalid Product ID???
(msg #2.1.1.1.1.1.89.463.216: Posted Jun 7, 2008 12:13 PM)


   
Sorry that was CCE-24--2HN... that I tried...


 








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