Maptech Support
Support Home > Offshore Navigator (& Lite) & Chart Navigator (Viewer) > Technical Documents > Receiving Error: 'Document contains no data' or 'Waiting for reply' from demos, and/or updates.


TITLE

Receiving Error: 'Document contains no data' or 'Waiting for reply' from demos, and/or updates.

Created: 02/08/2006
Modified: 06/16/2009

DISCUSSION

FTP Access Required
Maptechnavigation.com uses FTP (File Transfer Protocol) to download applications to your PC. If you receive a "Document contains no data" error when attempting to download from one of our web sites, examine the settings for your anti-Virus software. Specifically, ensure that FTP access to ftp.maptechnavigation.com is enabled and not being blocked.

Another helpful trick to help diagnose FTP problems is to try to access an FTP site directly.
For example:
ftp://ftp.microsoft.com/
Click the above link to directly access Microsoft's FTP site. If you receive an error, FTP access from your computer is being blocked; check with your system administrator or computer specialist for additional help.

In addition, there may be problems accessing the site via "Passive FTP." In Microsoft Internet Explorer, choose "Internet Options" from the "Tools" menu. In the "Browsing" section, turn off the checkbox labeled "Use Passive FTP (for firewall and DSL modem compatibility.)" This will sometimes elevate errors accessing the downloads from Maptechnavigation.com